In my previous post Stuffed Up Yet Again, I wrote about my disappointment about not being nice to a customer and not being able to learn how to be nice to people all the time.
There is more to that story than what I had written.
The customer had complimented me on a bag that I’ve had for three years and they’ve already said something about it already. I had *snapped* that I had had the bag for three years. The employer was angry and upset because I had snapped. They wanted me to apologize to the customer as soon as possible.
The customer had shown up again a couple of days later and I apologized to them over the incident. They basically told me that they weren’t offended because they had forgotten that I’ve had the bag for a while and had said something about it. They also said that the employer was upset about it, not them.
I felt a little better even though I know I shouldn’t have snapped. I should have came up with a better reply than what I had.
It seems that the employer took things more to heart than the customer, mainly because I still haven’t learned how to talk to people properly.